Shipping policy

1. Processing Time: All orders are handmade and prepared with care. Please allow 2–4 business days for your order to be processed before shipping. You will receive an email with a tracking number once your package has been shipped. 

2. Shipping Rates & Delivery Time: We ship worldwide from Belgium Estimated delivery times: • Belgium & EU: 3–7 business days • UK & Switzerland: 5–10 business days • USA & Canada: 7–14 business days • Rest of the world: 10–20 business days Shipping costs are calculated at checkout based on your location and order weight. 

3. Tracking Your Order: Once your order is dispatched, you’ll receive a confirmation email with tracking information. If you don’t receive your tracking link within 5 days, please contact us at [insert your shop email]. 

4. Customs and Import Taxes: By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

5. Lost or Damaged Packages: If your order arrives damaged or doesn’t arrive within the expected time frame, please contact us. We’ll investigate the issue with the carrier and provide a replacement or refund when applicable. 

6. Wrong Address: Please double-check your shipping address during checkout. We are not responsible for packages sent to incorrect addresses provided by the customer. 

7. Contact: For any questions regarding shipping, please contact: malvyjewelry@gmail.com We will be happy to help you.